Central Outreach Wellness Center (COWC) is an Affirmative Action/Equal Opportunity employer. Our team values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. COWC does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin in its employment policies, programs and activities. We strongly encourage applications who identify as LGBTQIA+, BIPOC, disabled, or otherwise diverse or underrepresented to apply.
Central Outreach is an Equal Opportunity Employer.
Job Openings
1. Department: Mental Health (Pittsburgh)
Title: Psychiatrist
Description: The primary role of the Psychiatrist will be to provide trauma-informed, patient-centered, culturally competent and affirming care to a diverse patient population within an LGBTQIA+ health center. The Psychiatrist will be an integral part of a mental health team embedded in a physical health center.
Duties and Responsibilities:
- Work collaboratively in a team-based environment with other mental health clinicians, staff, and primary care providers.
- Assess patients by conducting psychiatric evaluations.
- Analyze data and results of screening tools to assist in diagnosing patients and evaluating treatment response.
- Diagnose mental health disorders, provide recommendations for treatment, and prescribe medications when indicated.
- Provide follow-up for monitoring symptoms and treatment response.
- Monitor for medication side effects.
- Collaborate with patients in developing treatment plans that address their mental health concerns and psychosocial needs.
- Collaborate with patients in creating safety plans.
- Routinely assess patient safety and refer to a higher level of care when indicated.
- Provide crisis intervention as needed.
- Collaborate with physicians, nurses, therapists, and case managers in the practice to monitor symptoms and address whole-patients needs.
- Collaborate with outside physicians, therapists, service coordinators, and/or other clinical professionals to address treatment goals, clinical progress, and other patient needs.
- Gather and maintain patient information and records in the EMR, including medical history, medication history, and psychosocial history obtained from patients.
- Gather information from primary supports and/or other professionals when clinically indicated or requested by patients.
- Provide information to family/primary supports when requested by patients and make sure an ROI has been signed.
- Complete all necessary clinical documentation in an accurate and timely manner.
- Participate in weekly Collaborative Care team meetings.
- Collaborate with PCPs and Collaborative Care Manager to assist in the management of mental health disorders treated in the primary care clinic.
- Improve staff competence by providing training and education regarding the interrelationship between psychiatric disorders, physical illness, psychosocial concerns, and medications.
- Keep up-to-date on clinical care by participating in continuing medical educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Licensure and Clearances:
- Current and valid board certification, or pending initial certification, in Psychiatry.
- Medical degree from an accredited medical school and completion of an approved psychiatric residency.
- Active and unrestricted license to practice medicine in Pennsylvania.
- Active and unrestricted DEA licensure.
- Successful passing of Child Abuse and FBI Clearances.
Requirements:
- Excellent knowledge of current DSM diagnoses, criteria, and treatment standards.
- Strong working knowledge of general psychiatric principles and practices.
- Strong communication and people skills.
- Experience with patient-centered, trauma-informed care.
- Demonstrated skill in managing difficult situations utilizing de-escalation techniques and conflict resolution skills.
- Ability to work collaboratively in team-based care.
- Strong LGBTQIA cultural competency, including being gender-sensitive and pronoun aware
- Experience working in community mental healthcare.
- Understanding of the relationship between physical health, mental health, and social determinants of health.
- Commitment to providing high-quality care to historically underserved populations.
- Knowledge and comfort working with patients with drug and alcohol use disorders.
- Knowledge and comfort using evidence-based treatment modalities such as Motivational Interviewing, Harm Reduction, brief interventions, CBT, DBT and other psychotherapeutic techniques.
- Understanding of how to navigate medical systems.
- Knowledge of basic computer skills, Excel, Word, and how to use Electronic Medical Records.
- Punctuality and impeccable attendance.
- Non-judgmental approach to patient care.
- Patience and great attention to detail.
- Completely understand the healthcare privacy laws as outlined in HIPAA.
- Ability to work in a fast-paced and, at times, excited atmosphere.
2. Department: Clinic (Pittsburgh)
Title: Physician
Description:The role of the physician is to assess and treat a range of conditions that occur in everyday life.
General Duties and Responsibilities:
- Take patient’s medical history
- Update charts and patent information to show current findings and treatments.
- Order tests for nurses or other healthcare staff to perform.
- Review test results to identify any abnormal findings.
- Recommend and design a plan of treatment.
- Address concerns or answer questions that patients have about their health and well-being.
- Help patients take care of their health by discussing topics such as proper nutrition and hygiene.
Licensure and Clearances:
- Current and valid board certification in medicine.
- Medical degree from an accredited medical school and completion of an approved residency.
- Current DEA registration.
- Active and unrestricted license to practice in Pennsylvania.
- Successful passing of Child Abuse and FBI Clearances.
Requirements:
- Strong communication skills with both professionals and patients from all demographics.
- Experience with patient-centered, trauma-informed care.
- LGBTQIA cultural competency.
- Commitment to providing high quality care to historically underserved populations.
- Knowledge and comfort working with patients with drug and alcohol use disorders.
- Understanding on how to navigate medical systems.
- Knowledge of basic computer skills, Excel, Word, and how to use Electronic Medical Records.
- Ability to be compassionate while dealing with patients.
- Ability to work collaboratively in team-based care.
- Ability to work in a fast paced and, at times, excited atmosphere.
- Maintain a professional attitude and demeanor.
- Ability to multi-task.
- Ability to adapt to a work environment that is constantly changing and not always structured.
- Need to be culturally competent while working, including being gender sensitive and pronoun aware.
- Non-judgmental approach to patient care.
- Technical skills with required office equipment.
- Patience and great attention to detail.
- Completely understand the healthcare privacy laws as outlined in HIPAA.
3. Department: Medical Assistant / Outreach(Columbus)
Title: Medical Assistant/Outreach/Club (Part Time)
Description: The Outreach Coordinator will go into an all-men’s club and do outreach under the supervision of the Outreach Registered Nurse to do STI testing, give out condoms and marketing materials for Central Outreach Wellness Center and maintain connectivity between the club and local small businesses and Central Outreach Wellness Center.
General Duties and Responsibilities
- Collect patient health history
- Counsel and educate patients and their families on treatment plans pertaining to HCV, HIV, STI’s, MAT and Narcan training
- Understand and educate patients on HARM reduction techniques, administer medication
- Performing administrative tasks, such as creating patient charts and ordering supplies
- Draw blood and label appropriately
- Chart short description of each visit for Provider or MA visit
- Perform phlebotomy
- Obtain vitals including height, weight, BP, pain level, pulse, and respiratory rate
- Obtain labs as ordered – properly label samples with the first initial, last name, and birthdate as confirmed with the patient
- Collect samples including urine, throat swab and rectal swab as ordered
- Any other tasks need to be done by the Medical Assistant
- Help patients apply for insurance and medical assistance for our patient population
Additional Items:
- Need to make sure each patient is comfortable with their care
- Need to be culturally competent while working, including being gender sensitive and pronoun aware
- Develop relationship to ensure patients are comfortable with their medical care.
- Always maintain HIPAA compliance
- Be able to work with a team of medical assistants, clinicians, and administrative staff
- Make sure to understand the employee handbook and follow all rules and guidelines outlined in the handbook
- Always maintain a professional and non-judgmental attitude
Requirements:
- Emphasis on HARM reduction
- Knowledge of basic computer skills, Excel, Word, and how to use Electronic Medical Records
- Experience with patient centered care
- Punctuality an impeccable attendance
- Strong communication skills with both professionals and patients from all demographics
- Non-judgmental approach to patient care
- Technical skills with required office equipment
- Patience and great attention to detail
- Completely understand the healthcare privacy laws as outlined in HIPAA
- LGBTQIA cultural competency
- Ability to work collaboratively in team-based care
- Ability to adapt to a work environment that is constantly changing and not always structured
- Ability to work in a fast paced and, at times, excited atmosphere
- Maintain a professional attitude and demeanor
- Ability to multi-task
4. Department: Hep - C
Title: Mobile Hepatitis C Coordinator (Toledo, Ohio)
Description: In this role, the mobile hepatitis c coordinator will travel each day to different facilities and patient homes to test and treat for Hepatitis C.
Salary range published is based on non licensed person, LPN licensed person, RN licensed person.
Duties and Responsibilities:
- Medical training preferred but not required.
- Passion for working in the addiction medicine community.
- Traveling each day to a different Addiction Recovery facility to offer Hepatitis C, HIV and STD education and testing.
- Networking with potential addiction recovery clinics and facilities to partner.
- Be a self-motivated individual eager to talk and engage with all addiction recovery patients and staff at each facility.
- Educating staff & patients on the importance of being tested and cured for Hepatitis C and treated for HIV & STD’s.
- Complete the necessary paperwork (consent forms, etc.) with each patient before testing.
- Phlebotomy skills are preferred. (willing to train)
- Draw labs through phlebotomy, order and properly label samples, and deliver labs to office or a local drop off facility each day.
- Attempt to test all patients in the facility each visit, this is done by education, and engagement of all patients and staff.
- Obtain Vitals Including Height, Weight, BP, Pulse, RR, etc.
- Chart in Epic system.
- Facilitate a telemedicine visit between the patient and a nurse practitioner via cell phone.
- Continuous follow up with patients during entirety of treatment process.
- Travel by company vehicle required.
- Coordinating with fleet manager to maintain vehicle maintenance.
Job Qualifications:
- Clean Ohio driving record and valid Ohio driver’s license for 3 years.
- Work flexible hours, not your typical 9-5, every day, based on clinic hours of operations, will vary.
- Strong customer service skills.
- Sales experience preferred not required.
- Friendly, outgoing personality with the ability to make people comfortable enough to be tested by you.
- Ability to work collaboratively in team-based care including Nurse Practitioner and other Hepatitis C coordinators.
- Knowledge of basic computer skills, Excel, Word and Epic preferred but not required.
- Provide patient centered care.
- Punctuality and impeccable attendance.
- Strong communication skills with both professionals and patients from all demographics.
- Non-judgmental approach to patient care.
- Patience and great attention to detail.
- Follow the healthcare privacy laws as outlined in HIPAA.
- LGBTQIA cultural competency training offered.
- Ability to adapt to a work environment that is constantly changing and not always structured.
- Maintain a professional attitude and demeanor.
- Ability to multi-task.
- Additional job duties as assigned.
5. Department: Hep - C
Title: Mobile Hepatitis C Coordinator (Greater Quakertown - Allentown, PA)
Description: In this role, the mobile hepatitis c coordinator will travel each day to different facilities and patient homes to test and treat for Hepatitis C.
Salary range published is based on non licensed person, LPN licensed person, RN licensed person.
Duties and Responsibilities:
- Medical training preferred but not required.
- Passion for working in the addiction medicine community.
- Traveling each day to a different Addiction Recovery facility to offer Hepatitis C, HIV and STD education and testing.
- Networking with potential addiction recovery clinics and facilities to partner.
- Be a self-motivated individual eager to talk and engage with all addiction recovery patients and staff at each facility.
- Educating staff & patients on the importance of being tested and cured for Hepatitis C and treated for HIV & STD’s.
- Complete the necessary paperwork (consent forms, etc.) with each patient before testing.
- Phlebotomy skills are preferred. (willing to train)
- Draw labs through phlebotomy, order and properly label samples, and deliver labs to office or a local drop off facility each day.
- Attempt to test all patients in the facility each visit, this is done by education, and engagement of all patients and staff.
- Obtain Vitals Including Height, Weight, BP, Pulse, RR, etc.
- Chart in Epic system.
- Facilitate a telemedicine visit between the patient and a nurse practitioner via cell phone.
- Continuous follow up with patients during entirety of treatment process.
- Travel by company vehicle required.
- Coordinating with fleet manager to maintain vehicle maintenance.
Job Qualifications:
- Clean Ohio driving record and valid Ohio driver’s license for 3 years.
- Work flexible hours, not your typical 9-5, every day, based on clinic hours of operations, will vary.
- Strong customer service skills.
- Sales experience preferred not required.
- Friendly, outgoing personality with the ability to make people comfortable enough to be tested by you.
- Ability to work collaboratively in team-based care including Nurse Practitioner and other Hepatitis C coordinators.
- Knowledge of basic computer skills, Excel, Word and Epic preferred but not required.
- Provide patient centered care.
- Punctuality and impeccable attendance.
- Strong communication skills with both professionals and patients from all demographics.
- Non-judgmental approach to patient care.
- Patience and great attention to detail.
- Follow the healthcare privacy laws as outlined in HIPAA.
- LGBTQIA cultural competency training offered.
- Ability to adapt to a work environment that is constantly changing and not always structured.
- Maintain a professional attitude and demeanor.
- Ability to multi-task.
- Additional job duties as assigned.
6. Department: Clinic
Title: Case Manager (Columbus)
Description: This role within the Medical Case Management team at Central Outreach Wellness Center requires an individual to be patient-centered and culturally competent while working with a diverse patient population within our LGBTQ+ health center. Their primary role is to navigate clients through the processes that connect them to the medical benefits, rehab services and housing services available to them.
Services we Provide:
- Resources for connecting patients to insurance including MAWD, SBPB, Compass, Gilead, SNAP, Medicaid, etc.
- Housing resources for people with a steady income.
- Connecting patients to Rehab if they are ready to go to ASAP. If not, we connect them to Resolve
- Connect patients to outside resources for emergency housing, resume building, career link for employment, financial empowerment
General Duties and Responsibilities:
- Document patient encounters in our EMR System
- Stay knowledgeable of community resources offered to the population we serve
- Work collaboratively with clinic staff to address any concerns of the patient
- Answer and respond to tiger text and e-mails in real time
- Navigate clients through the processes needed to connect them to the programs and services available
- Be available to the clients throughout the medical case management processes
- Proactively manage your caseload of patients and participate in weekly staff meetings to discuss any issues
Specific Duties and Responsibilities
- Be the point person to coordinate patient intakes at the clinic
- Help manage the caseload on the spreadsheet as the CM team needs
- Be patient and attentive to patients’ needs
- Quick to adapt to high pressure situations
- Always find a solution to the patients’ needs, and assist them in completing tasks
- Keep an organized work ethic and document all encounters
Requirements:
- Bachelor’s degree or equivalent customer service skills preferred
- Strong communication and people skills
- Experience with patient-centered care
- Ability to manage difficult situations utilizing de-escalation techniques and conflict resolution skills
- Ability to work collaboratively in team-based care.
- LGBTQIA cultural competency
- Understanding of the relationship between physical health, mental health, and social determinants of health
- Commitment to providing high quality care to historically underserved populations
- Knowledge and comfort working with patients with drug and alcohol use disorders
- Ability to adapt to a work environment that is constantly changing and not always structured
- Completely understand the healthcare privacy laws as outlined in HIPAA
- Attend morning huddles
- Ability to multi-task
- Maintain a professional attitude and demeanor while working in the clinic
- Separate personal life from work
7. Department: Clinic (Aliquippa)
PART TIME
Title: Janitorial
Shift hours- 3 hours a day, 5 days a week after clinic closure
- Maintain the cleanliness of the lot – sweep, keep it clean of debris, spray down walkways
- Clean walking surfaces and building entrances
- Dusting of all offices and clinical areas
- Cleaning of glass/windows in areas designated by management
- Cleaning of kitchens/lunchrooms/breakrooms
- Clean/sanitize surfaces touched by individuals (door handles, elevator buttons, etc.)
- Sweep, mop and maintain the cleanliness of the hard flooring surfaces
- Vacuum carpeting areas/rugs/runners
- Maintain the restrooms with paper towels, toilet paper, etc.
- Collect and remove trash/waste from receptacles; add new empty bags
- Anything necessary as determined by office/property management
Job Qualifications :
- Excellent customer service skills
- Self-motivated individual
- Ability to hold oneself accountable
- Experience with patient centered care
- Punctuality and impeccable attendance
- Strong communication skills with both professionals and patients from all demographics
- Non-judgmental approach to patient care
- Technical skills with required office equipment
- Patience and great attention to detail
- Completely understand the healthcare privacy laws as outlined in HIPAA
- LGBTQIA cultural competency
- Ability to adapt to a work environment that is constantly changing and not always structured
- Ability to work in a fast paced and, at times, excited atmosphere
- Maintain a professional attitude and demeanor
- Ability to multi-task
8. Department: Clinic (Washington)
Title: Front Desk Admin
Description: The purpose of this role is to greet and register all incoming patients while providing a comfortable and non-judgmental atmosphere.
General Duties and Responsibilities
- Greet and register incoming patients for their upcoming appointment.
- Verify demographic and insurance information is current and active.
- Maintain the waiting area, keeping it clean and refreshments well stocked.
- Answer incoming calls and address any scheduling needs.
- Prepare charts and intake material for clinical staff documentation.
- Maintain patient chart material and documents.
- Faxing and mailing necessary documents for clinical staff and patients as needed.
- Manage the flow of all incoming traffic and direct accordingly.
- Coordinate with HR and clinical staff to ensure compliance and efficiency with current policies.
- Delegate clerical duties within the administrative staff to maximize productivity.
- Manage emails, letters, packages, phone calls and other forms of correspondence throughout the office.
- Track and maintain inventory for office supplies and refreshment counter.
- Assist medical staff with any administrative tasks.
- Additional responsibilities as assigned.
Job Qualifications:
- Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records.
- Knowledge/ experience of Epic EMR registration.
- Experience with patient centered care.
- Punctuality and impeccable attendance.
- Strong communication skills with both professionals and patients from all demographics.
- Non-judgmental approach to patient care.
- Technical skills with required office equipment.
- Patience and great attention to detail.
- Completely understand the healthcare privacy laws as outlined in HIPAA.
- LGBTQIA cultural competency.
- Ability to work collaboratively in team-based care.
- Ability to adapt to a work environment that is constantly changing and not always structured.
- Ability to work in a fast paced and, at times, excited atmosphere.
- Maintain a professional attitude and demeanor.
- Ability to multi-task.
9. Department: Outreach (Pittsburgh)
Title: Street Outreach RN
General Duties and Responsibilities
- Utilize the nursing process to assess, plan and implement, and evaluate patient care.
- Maintain patient schedule.
- Performs interviews to identify specific patient needs.
- Collects, analyzes, and interprets information from healthcare members and documents as necessary.
- Collect patient health history.
- Counsel and educate patients and their families on treatment plans pertaining to HCV, HIV, STI’s, MAT and Narcan training.
- Notify patients of positive and abnormal results and coordinate treatment and care ASAP.
- Support clinician with any assigned duties, i.e., prescription refills etc.
- Understand and educate patients on HARM reduction techniques.
- Administer medication, change wound dressings and care for other treatment options.
- Read and interpret patient information, making treatment decision where appropriate.
- Consult with clinicians to decide on the best treatment plan for patients.
- Research ways to improve healthcare processes and patient outcomes through data obtained/analytical tasks/and charting tasks related to patient information.
- Communicate with patients about their status and condition through emails, phone and face-to-face conversations.
- Performing administrative tasks, such as creating patient scheduled and ordering supplies.
- Draw blood and label appropriately per office protocols.
- Oversee routing labs/immunizations/testing.
- Chart short description of each visit for Provider or MA visit.
- Perform phlebotomy.
- Obtain vitals including height, weight, BP, pain level, pulse, and respiratory rate.
- Obtain labs as ordered – properly label samples with the first initial, last name and birthdate as confirmed with patient.
- Collect samples including urine, throat swab and rectal swab as ordered.
- Properly log patient information into EKG and perform EKG successfully.
- Any other task needed to be done by the Medical Assistant.
- Additional responsibilities as assigned.
Maintain the Central Outreach Mobile units
- Schedule maintenance.
- Clean and organize the inside.
- Properly stock the mobile unit with supplies.
- Wash the outside as necessary.
Additional Items
- Need to make sure each patient is comfortable with their care.
- Need to be culturally competent while working, including being gender sensitive and pronoun aware.
- Develop relationships with the homeless population to them comfortable with their medical care.
- Always maintain HIPAA compliance.
- Be able to work with a team of medical assistants, clinicians, and administrative staff.
- Make sure to understand the employee handbook and follow all rules and guidelines outlined in the handbook.
- Always maintain a professional and non-judgmental attitude.
Minimum Qualifications:
- Active Pennsylvania Registered Nursing License.
- CPR certification.
Requirements
- Clean PA Driver’s License.
- Ability to drive larger vehicles.
- Technical skills with van equipment.
- Emphasis on HARM reduction.
- Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records.
- Experience with patient centered care.
- Punctuality and impeccable attendance.
- Strong communication skills with both professionals and patients from all demographics.
- Non-judgmental approach to patient care.
- Technical skills with required office equipment.
- Patience and great attention to detail.
- Completely understand the healthcare privacy laws as outlined in HIPAA.
- LGBTQIA cultural competency.
- Ability to work collaboratively in team-based care.
- Ability to adapt to a work environment that is constantly changing and not always structured.
- Ability to work in a fast paced and, at times, excited atmosphere.
- Maintain a professional attitude and demeanor.
- Ability to multi-task.